Privacy Policy

22 Changes Salon & Spa (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or engage with our marketing, including via SMS or email.

By accessing our website or using our services, you agree to the terms described in this policy.

1. Information We Collect

A. Personal Information You Provide

This may include:

• Name
• Email address
• Phone number
• Mailing address
• Payment or billing details
• Other information voluntarily submitted via forms, surveys, bookings, or communications

B. Automatically Collected Data

This may include:

• IP address
• Device/browser type
• Operating system
• Referring URLs
  Pages visited and timestamps
• Interaction data (clicks, bounce rate, etc.)

C. Cookies and Tracking Technologies

We use cookies, web beacons, tags, pixels, and similar technologies to:

• Enhance site performance
• Track campaign performance
• Personalize your experience

You can manage cookies through your browser settings.

2. How We Use Your Information

We may use your information to:

• Provide services or process transactions
• Communicate updates, confirmations, and alerts
• Send promotional messages via email or SMS (with consent)
• Analyze site performance and user behavior
• Improve our services, support, and communication
• Comply with applicable laws and regulations

3. Communications: Email & SMS

A. Email Campaigns

We may use third-party providers to deliver newsletters, promotions, or transactional emails. These platforms may store and process personal information and track interactions such as open rates and link clicks.

Opt-Out: You may unsubscribe at any time by clicking the “unsubscribe” link in any marketing email.

B. SMS Messaging

If you opt in, we may send you SMS messages regarding appointments, promotions, or updates. These are sent via third-party SMS service providers who may store your phone number and delivery data.

By subscribing, you agree that:

• Message and data rates may apply
• Message frequency may vary
• You can reply STOP to unsubscribe at any time

4. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers (e.g., hosting, email/SMS platforms, payment processors)
• Analytics providers to track performance
• Legal or regulatory bodies, when required by law
• Successors in the event of a business sale, merger, or acquisition

5. Data Retention

We retain personal data as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with legal or accounting obligations
• Enforce our agreements

6. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of your data
• Request correction or deletion
• Object to certain processing activities
• Withdraw consent for marketing communications
• Lodge a complaint with a regulatory authority

To exercise your rights, please contact us through our website or support channels.

7. Security Measures

We use physical, electronic, and procedural safeguards to protect your data. While we strive to maintain strong security, no method of transmission or storage is 100% secure.

8. Third-Party Websites

Our website may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal data.

9. Children’s Privacy

We do not knowingly collect or solicit data from anyone under the age of 13 (or 16 where applicable). If we become aware of such data, we will delete it promptly.

10. International Users

By using our services, you acknowledge that your data may be transferred to and processed in jurisdictions with different data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected by the “Last Updated” date. Your continued use of our website or services after changes indicates your acceptance.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us through our website or customer support.